At Door To Door Services BD (DDSBD), customer satisfaction is our priority. We strive to provide high-quality products and services, but we understand that there may be occasions when you need to return an item or request a refund. Please read our Refund and Returns Policy carefully to understand the conditions and process.

1. Eligibility for Returns

You may return products under the following conditions:

• The item you received is damaged, defective, or incorrect.
• The item is unopened and in its original packaging.
• You must initiate the return within 7 days of receiving the product.

Non-returnable items include:

• Perishable goods (such as fresh meat, vegetables, or rice) unless they arrive damaged or spoiled.
• Medicines and other health-related items due to safety and hygiene concerns, unless they are damaged or incorrect.

2. Return Process

To initiate a return, follow these steps:

1. Contact Customer Support: Email us at support@ddsbd.com or call us at +88 XXXX-XXXXXXX within 7 days of receiving the product. Provide your order number, a description of the issue, and, if possible, photos of the defective or incorrect item.
2. Return Approval: Once your return request is reviewed and approved, we will guide you through the return process. You may be required to return the item to a specified location or have it picked up.
3. Condition of Returned Products: Products must be returned in their original condition with all tags, packaging, and receipts to be eligible for a refund or exchange.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
• Approved refunds will be processed within 7-10 business days through the original payment method or as store credit, depending on your preference and payment type.
• Partial refunds may be granted for items that are returned in less than perfect condition (e.g., missing packaging).

4. Exchanges

If you receive a damaged or defective product, we can offer an exchange for the same item or a similar product of equal value, subject to availability. In case of unavailability, a refund will be processed.

5. Cancellations

• Orders can be canceled before they are dispatched for delivery. If your order has already been dispatched, you may refuse delivery, and a refund process will be initiated after the product is returned to us.
• DDSBD reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be issued.

6. Shipping Costs

• Return Shipping: If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.
• Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us.

Thank you for shopping with DDSBD. We are committed to ensuring that your experience with us is smooth, reliable, and satisfactory.